Providing exceptional customer service is more than just a buzzword. It's a way to differentiate yourself from your competitors and build loyalty among customers. Everyone wants to provide great service, but it can be difficult for businesses that don't have the resources for a large staff or specialized training programs.

Fortunately, there are plenty of ways to do this on your own—and we're here to help! Here are some tips for providing better customer service:

Be Friendly & Professional

The best and the most simplest approach to give an excellent customer service is by being friendly and professional. By this we mean:

  • Smile and use eye contact, but don't be fake or over-the-top; it's okay to just smile naturally. Eye contact shows that you're listening, too!
  • Use the customer's name when talking with them (and their family members) as much as possible so that they feel like they are being addressed personally and not just another person in line behind dozens of others who all want something from you at once.

Listen to the Customer

customer service

Listening is one of the most important parts of providing exceptional customer service. When you listen to what the customer is saying, you can hear if they are satisfied with your product or service, and get feedback on how to improve it.

It's also important not to interrupt or talk over the customer; if you do this, they may feel like their opinion doesn't matter and leave without resolving any issues they might have had with your business.

It's also important not make assumptions about what the customer wants or needs based on what they say; sometimes people want different things than what we think they do!

For example: "I'd like some ice cream" could mean two different things: either "I want some vanilla ice cream right now" or "My favorite flavor of ice cream is vanilla."

Asking questions like these will help clarify exactly what kind of assistance needs provided before making a decision about which course action should take place next (e.,g., whether purchase order should be sent out).

Don't Pretend to Know Everything

It's important to let your customers know that you are willing to help them find the right answer. You can do this by saying:

  • "I'm not sure, but let me find out."
  • "I'm sorry, but I don't know the answer to that question."

The customer service rep should then offer assistance in finding an answer or call back at a later time with an answer for them.

Explain Things in Simple Terms

The best way to explain things to customers is by talking about their experience. This can be done in a variety of ways:

  • Use analogies. When explaining something technical, try comparing it to something they already know. For example, if you're talking about how your service works, compare it to Uber or Lyft--a familiar concept that most people already understand (and like) will help them better grasp what you're trying to say.
  • Use visuals. Visuals are powerful tools for explaining complex ideas because they allow us as humans see things in our minds before we hear them spoken out loud--and this helps us remember what we've learned later on down the road!

Nail Down Details As Soon As Possible After A Customer has Asked About Them

As soon as you're done with a customer, make sure that you've gotten all of the details down on paper. This will ensure that your team knows exactly what needs to be done and how it should be completed.

It can be easy for someone to forget a small detail or two when they are excited about their order, so make sure you ask them questions like: "How many people will be at this event?" or "What time would you like us to arrive?" If there are multiple people involved in making decisions regarding an order or service request, make sure that each person has been contacted about the request before moving forward with anything else.

Use Contract Language to Ensure that Everyone is on the Same Page

When you're crafting your contracts, use language that is clear and concise. You want to make sure that the terms are unambiguous so there's no room for misinterpretation or confusion. It's also important to make sure that all parties have easy access to any documents related to the contract--especially if they contain sensitive information or intellectual property (IP).

Finally, ensure that your contracts are legally binding by making sure they meet state laws where appropriate.

Identify the Problem, and Solve It!

At the heart of providing exceptional customer service is knowing what the customer wants and then giving it to them. It's not enough to say, "I want my customers to be happy," because this statement implies that you have some idea of what makes them happy. In reality, what makes one person happy may actually make another person angry--and vice versa!

You must first identify exactly what your customers want from you and then deliver on those expectations in a way that exceeds their expectations for themselves (which are often low).

For example: If a customer calls in with an issue or request, don't immediately jump into problem solving mode by saying something like: "I'm sorry about your problem but there isn't anything we can do about it."

Instead listen carefully and ask questions until you understand exactly what their needs or concerns are before offering any potential solutions or recommendations for how best move forward together as partners moving forward into future projects together!

When it Comes to Customer Service, Being Friendly and Professional is Only the Start!

When it comes to customer service, being friendly and professional is only the start! To provide exceptional customer service, you need to go above and beyond what's expected. This means listening carefully to your customers' needs so that you can explain things in simple terms that they understand. It also means keeping them informed about any changes or delays in their order so there are no surprises when it comes time for delivery.

Finally--and perhaps most importantly--you must ensure that everyone working with the customer has been trained on proper procedures related to rules and regulations regarding shipping methods (such as USPS versus FedEx). If someone makes an error because they didn't know better, then there's no telling how much damage this could cause for both parties involved!


Hopefully, these tips will help you provide the best possible customer service. Remember that there are many ways to approach each situation and every customer, so don't be afraid to experiment! The more you practice, the better at it you'll become -- but remember: even if something goes wrong (and it probably will), try not to get frustrated or discouraged. Instead, use this opportunity as a way to learn from your mistakes so they won't happen again in future interactions with others.